- Order confirmed
&
Fabric purchasing
&
Fabric purchasing
That day
After the order confirmed, we will arrnage production schedule as soon as possible. Usually some preparatory work will be done before production, like: double check the order details, preparing materials,raw material purchasing ect. The specific production start time will be vary by the order type and current production status, you can check the order status with the services team to get accurate information.
After processed the production, we will send you order status and production progress update by SMS or online services group; if you need to check the status of your order instantly or any questions during the production,please feel free to contact with our services team who serve you. They will provide you with detailed information and supports.
After you confirmed the sample and offer, we will generate a formal contact for you which clarifies both parties’ rights and obligations, price, delivery date ect., and confirm the details and payment method with you.
We are sorry for the inconvenience caused to you, if production delays may case by various, such as: increased order volume during peaking season, saw material supply issues,Temporarily adjust production processes or logo accessories ect. We will try our best to resolve the delay and speed up the produciton schedule, if there is any delays, we will notify you in time so that you can keep abreast of the situation.
Yes, we provide international shipping service and will provide you with logistics tracking information. Once your order are shipped, we will provide detailed information of packing details, shipping company, Shipping method, tracking number ect. So that you can keep tracking the shipment status of estimated arrived time.
If you have any questions or complains, it is recommended that you contact with the sales team who serve you directly. Or you can get in touch with our customer service team through the the contact information provided on our official website, we will reply to your inquiry as soon as possible and make sure your problem is properly handled.
Yes, we provide return and exchange service, if the goods you received have quality issues or do not meets the customized requirements, please contact us as soon as possible and provide relevant photos and detailed descriptions,we will evaluate your situation and provide you with instruction for return and change.